Case study · 02
Helia Health Console
Care-coordination workspace
| Board A | Handoff due | Shift 2 | Now |
| Board B | Labs inbound | Shift 2 | Wait |
| Board C | Clear | Shift 1 | OK |
| Board D | Transport | Night | Move |
Overview
A coordination console with shift boards, secure notes, and assignment states.
Challenge
Coordinators copied patient context between tools under time pressure.
Objectives
- Single handoff view
- Role clarity
- Audit trail
Strategy
Design for interruption. Every screen must resume in under three seconds of attention.
UX approach
Large type for identity, compact type for clinical lists, no decorative chrome.
Features
Shift boardSecure notesAssignment statesExport for audit
Product surfaces
| Board A | Handoff due | Shift 2 | Now |
| Board B | Labs inbound | Shift 2 | Wait |
| Board C | Clear | Shift 1 | OK |
| Board D | Transport | Night | Move |
Today
Handoff 14:20
3 items need you
Open board
Results
Handoff notes reached the next clinician without a second system (demo narrative).
Placeholder clinical-ops quote. Not a real patient or provider endorsement.